I believe that bruises, not books, are the best teachers
and that calluses, not cum laudes, are the best evidence of higher
learning. In America's winner culture today, we spend too much time
celebrating our victories and not enough time respecting the lessons
we learn from our failures.
One of the side benefits of writing columns for Forbes is the hundreds
of letters and emails I receive from readers every month. A significant
number of them say they want my job: giving speeches, making investments,
traveling to cool places, talking with smart people, buying and growing
companies, and advising corporations. Hey, come to think of it, this
is a great job. Mostly, people want to know where to go to school, or
what to study, and what they have to do to be successful.
I always write back the same thing. Do something you love, learn something
new every day, find the smartest, most decent people you can and stay
close to them, be someone other people can count on, and don't be afraid
to take risks--don't be afraid to fail. In my career, mistakes are where
I learned the most --I wouldn't trade them for anything in the world.
In our family the motto was "never give up." The family heroes
were Grandpa Bill, who walked to work at the asbestos factory, Grandma
Flora, who built a barn with her own hands when she was 60 years old,
and Uncle John, who told stories about riding the railcars during the
Great Depression looking for work. But my biggest hero was my dad, who
worked for a dozen companies before he found steady work, who went to
work every day before dawn when I woke up, who was the guy everyone
in town came to when they needed help--and whom I never once heard complain.
I was taught it was not a sin to be thrown from a horse, but it was
a sin to stay on the ground. But the worst sin of all was not to try
in the first place.
A good thing, too, because most of what I know has come from the bumps
and bruises acquired while trying to do things I didn't know how to
do. It's not exaggerating to say that the reason I have owned my own
business and worked for myself for the past 20 years is because, with
my résumé, I'm the only one willing to hire me.
For example, there was the day I learned about being careful. Sixteen
years old, wearing my new Pepsi work shirt, I thought I was pretty cool.
I was sitting in the helper's (shotgun) seat of a huge Pepsi truck,
looking out at the large rectangular rearview mirror that stuck out
on the right side of the truck. The route driver gunned the engine to
make a left-hand turn onto a busy Chicago highway, trying to make it
before the light turned red. As we turned, a wall of Pepsi, nearly 500
cases in all, blotted out the sun in the rearview mirror. The complete
contents of one side of the truck were thrown out onto the busy highway.
The driver's helper--that would be me--had forgotten to close the side
doors and secure the load at our last stop.
For two hours I picked up broken Pepsi bottles with a broom and a piece
of cardboard as the driver, personally responsible for the value of
his own breakage, repeatedly clenched and unclenched his fists by the
side of the road. Thus ended my short but colorful career at Pepsi.
I learned two things that day: I was not cut out for jobs that required
paying attention, and centrifugal force was something not to be ignored.
Another time I needed a new amplifier for my guitar (in high school,
being in a rock-and-roll band was the only guaranteed method to get
girls), so I decided to seek further employment, this time as a short-order
cook in a drive-in restaurant. No problem, the boss said. When the carhops
brought in a new order, they clipped it onto a revolving wheel so I
could turn it around to read the order. He didn't know I was so nearsighted
(20/400) I couldn't see the wheel at all, much less the orders. I kept
this condition secret from everyone. (In 1962, glasses were definitely
not cool.) By the end of the first night, I was washing root beer mugs,
my exclusive assignment, while the boss cooked all the food himself.
There was no second night. The morals here: Don't sign up for something
unless you can deliver it, and vanity is a dangerous thing.
Halfway through high school I thought, "This is boring, I'm going
to go to college--now." Surprisingly, I was admitted and entered
college, where I joined a fraternity. During my first year I applied
myself with diligence to the three Bs: babes, billiards, and bourbon.
I did less well in attending class and other academic areas. After an
undistinguished freshman year the dean and I agreed I would go and find
myself--in some other state--until I learned how to deliver on commitments.
This naturally brings me to my next career.
At a paint factory I earned $62 per week and got to wear a white lab
coat (not as good as a Pepsi shirt but still pretty good for getting
girls) as a quality-control technician. My job was testing every batch
of paint for color, hardness, and viscosity. Well, almost every batch.
It seems I missed testing a 1,500-gallon vat one day, which an industrial
customer later used to paint an entire factory. When the paint dried
it literally fell off the walls--it seems the entire batch had been
mixed without any resin, the stuff that binds the pigment to the paint.
After a brief conversation with my boss, I reapplied to school.
Armed with recent evidence that I was not well suited to earn a living
in the real world, I decided to become a college professor. This time
I applied myself with a vengeance, even copying my textbooks by hand
to memorize them. I studied, I showed up, I turned in term papers on
time. Such work helped me earn my bachelor's degree and a place in graduate
school where I completed my Ph. D. in economics in less than three years.
I had finally learned the work habits that I have used ever since to
build my career as an economist, business and investment advisor, and
private equity investor. Each misstep along the way helped me to learn
how to work, how to handle myself, how to be a partner.
I needed all these lessons to handle a very difficult
experience I had in the mid-'80s. My partner and I had raised $2 million
in venture capital to start a unique mutual fund family, in which we allocated
shareholder funds among a group of first-rate institutional money managers.
After two years in business, we had succeeded in growing the fund to $40
million and were within sight of the $70 million total asset level we
needed to break even as a management company, i.e., the point where we
would be able to stop burning through our capital to support current operating
expenses. But the 500-point drop in the stock market on October 19, 1987,
changed all our plans. Scared off by the crash,
investors lost their appetite for the market, and it became very difficult
to grow the assets of the fund. With our breakeven point looking unreachable,
we examined our alternatives. We could raise more capital and risk losing
even more money for our investors. We could sell the fund to a larger
fund, which didn't seem right, since investors had come to our fund
specifically to invest with us. Or we could simply close the fund down
and send our shareholders their money back, and our venture capital
investors what was left of theirs. We chose the latter course and wound
down operations.
Looking back, I think we threw in the towel too early.
If we had had the tenacity to hunker down a little longer, and the faith
that the market would rebound, we would have made it. But I still learned
some valuable lessons: I learned to lose money in the market without
losing faith. And I learned not to start a venture without sufficient
capital to see it through to completion.
Today, my partners and I manage a fund in which we buy
and grow many different types of businesses. These lessons, and
hundreds more like them, are the real assets of our business. Falling
off a horse, and getting back on again, is the only way I know how
to learn them.
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