A version of this article was published in Club Business International.
The fitness industry is growing up. It was once
the exclusive province of fitness buffs and family-owned companies.
Now the fitness industry has become large enough, and profitable enough,
to attract the attention of outside managers and professional investors.
Like it or not, the arrival of new people and new money to the fitness
industry is going to have profound impacts on fitness clubs, their members,
and equipment manufacturers. Those who are able to figure out these
changes ahead of time will have an advantage over those who dont.
Here are a few things to think about.
First, recognize that the fitness industry is living in an outside
economy has matured too. Seven years of continuous growth -- and extremely
low unemployment mean that people have steadier incomes, and less time
to devote to staying healthy, than ever before. This makes it easier
to sell memberships but harder to get members into the gym bad
for member retention. And it makes it more difficult to attract and
keep talented people to work in the industry; they simply have better
alternatives than they did before.
Finally, the stock market has now risen almost nonstop for the past
eighteen years. This has put enough cash in many peoples jeans
to make them think about owning their own equipment at home. And it
has dramatically increased the availability and lowered the cost
-- of funds to finance capital expansion, acquisitions and working capital
needs for club expansion.
It is going to take a different business model to be successful in
these new conditions. In particular, clubs in the future will use investor
and owner capital, not their members capital, to finance operations.
These changes will dramatically expand the industrys reach.
In the good old days -- that means when I was young -- a person who
wanted to stay fit either did sit-ups on the living room floor or joined
the Marines. A complete circuit of fitness equipment if there
had been one would have cost too much money and taken up too
much floor space for any single person to afford.
Then came fitness clubs. The genius of the fitness club concept
essentially a members co-op gave the fitness industry the
capital it needed to flourish. Members pooled their money through up-front
charges to pay for the fitness equipment and other capital expenses
to open a club. And they pooled their monthly dues to pay the rent,
salaries, and other operating expenses to keep it running.
This model worked for club owners too. Getting their capital from their
customers allowed owners to open large numbers of clubs.
But there is a hitch. The co-op model needs a steady flow of new members,
which frequently leads to high-pressure membership sales practices and
price wars between competing clubs. This reduces resources used to care
for existing members and leads to high rates of member attrition, which
further reinforces the need for new members. And the co-op model does
not appeal to all potential customers, limiting the growth of the industry.
I believe thats why we are in the current situation in which clubs
trade the same twenty million members back and forth every year. We
need a model that will dramatically expand the customer base by making
it affordable to more people.
The co-op model, with clubs drawing their capital from their own members,
is going to die. Instead, in the not too distant future, clubs will
draw their capital from long-term, patient professional investors, and
customers will pay for the use of the club services as they use them.
Clubs will also provide many services they dont provide today.
And clubs will cease to only be a physical place, instead becoming
a service business to their customers wherever they are. With cable
modems, big-screen televisions, and smart card hookups available, the
virtual fitness club is not that far away.
Think about it. Customers dont pay membership fees to buy food
at the supermarket or a meal in a restaurant. And they dont pay
monthly dues to fly on an airplane or go to the movies. All of these
companies need capital to build and operate their businesses, just like
fitness clubs. The difference is that they are all old enough and big
enough to have figured out how to tap cheap permanent capital sources.
These changes are already starting. In both the club and the fitness
equipment industries the scramble for capital is on. Public companies,
with a 10% overall cost of money, and private equity firms, with 15-20%
cost of money, have a real advantage over family-owned or member-financed
operations where the cost of money can be 20-30% or more. This says
to watch for more consolidation, with large fitness chains continuing
to increase market share at the expense of small companies.
Consolidation will happen to manufacturers too. I believe that one
day three global, full-service fitness product companies will dominate
the market, controlling three quarters of all sales, with niche players
making up the rest. The big players will all be capable of filling and
financing a complete club, will have extensive education programs for
club managers and trainers, and will all sell a complete line of lighter-duty
equipment, as well as training support services, to the home user. Clubs
will pay less for equipment, brand-building arenas where branded manufacturers
compete for floor space to build brands for their retail businesses.
Clubs will be manufacturers partners in the retail sale.
But the big expansion in the industry is still waiting to happen. Both
clubs and fitness equipment manufacturers still concentrate too much
on the customer who is already fit, i.e., the one who is already going
to the gym. But for every fit person there are ten others who could
be helped if we would just focus on getting them involved in fitness.
Our research makes me believe that aging baby boomers want exercise
that is simpler, and less strenuous than typically available in clubs
today. And they want more social and group interaction -- more software
and simpler hardware -- to motivate them to stay fit.
The person who solves that puzzle will be the first billionaire in
the industry.
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